Illustrative Scenario
A Connected B2B Ordering System for Wholesale Customers
ERP SolutionsManufacturingRetail and Wholesale
A manufacturer receives wholesale enquiries through email, WhatsApp, spreadsheets, and trade shows. Buyers frequently request prices, availability, custom variations, and order updates.
Operational problems
- Different customers may receive inconsistent product information.
- Quotations take too long to prepare.
- Stock and production availability must be checked manually.
- Order history is spread across email and spreadsheets.
- Sales teams spend too much time answering routine questions.
Proposed solution
Create a secure B2B portal connected to ERP and CRM systems.
How the workflow would operate
Buyer Enquiry
Customer Price Rules
Stock or Production Check
Quotation Approval
Customer Confirmation
Sales Order
Production or Fulfilment
Shipment Update
Today
- Enquiries scattered across email, WhatsApp, and trade shows
- Prices checked manually per customer
- Order history spread across inboxes and spreadsheets
- Sales team fields routine status questions
With a B2B portal
- Buyers log in with approved wholesale access
- Assigned price lists shown automatically
- Order history and documents in one place
- Production and shipment status visible to the buyer
Buyer capabilities
- Log in with approved wholesale access.
- View assigned price lists.
- Browse products and variations.
- Submit quotation requests.
- Upload reference designs.
- Place sample or production orders.
- View order history.
- Track production and shipment status.
- Download invoices and product documents.
Expected business value
- Faster quotation preparation
- Consistent customer pricing
- Better enquiry tracking
- Reduced manual follow-up
- Improved service for international buyers
This is a representative scenario for ERP Solutions. Related: ERP Solutions.